Shipping Policy

Order Processing

We begin preparing your order as soon as it is placed. Processing typically takes one to three business days. During this window, our team verifies your information, selects your items, and packages them for shipment. You will receive a confirmation email once your order has been dispatched, along with tracking information when available.

Processing times may extend slightly during periods of unusually high order volume, such as major holidays or promotional events. If there is any significant delay in preparing your order, we will notify you by email with an updated timeline. We do not consider a processing delay to be a breach of our commitment to you; it is simply a reflection of real-world logistics. What matters is that you are informed.

Shipping Times and Delivery Estimates

Once your order leaves our facility, transit time typically ranges from six to twelve days for most destinations. This estimate reflects the time between dispatch and delivery to your address. It does not include the one-to-three-day processing window described above.

Delivery times vary based on destination, local postal or courier efficiency, weather conditions, and customs clearance procedures where applicable. We provide a six-to-twelve-day range because that is the realistic window for the vast majority of orders. Some packages arrive sooner. A small number take longer. If your tracking information has not updated for an extended period, or if you believe your package may be lost, please reach out through our contact page. We will investigate and, where appropriate, arrange a replacement or refund.

We do not guarantee delivery by a specific date unless we have explicitly stated so in writing. The ranges provided on this page are estimates based on historical performance and carrier guidance. They are not contractual guarantees. We understand that expectations matter, and we work to meet them, but we also believe in being honest about the variability inherent in international shipping.

Free Shipping Worldwide

Every order qualifies for free shipping, regardless of destination or order value. There is no minimum purchase required. There is no threshold to meet. There is no membership program to join. If you can place an order on our website, it ships free.

This applies to all addresses we are able to serve through our carrier network. In the rare instance that we cannot ship to a particular location due to carrier restrictions or legal limitations, we will notify you before processing your order and cancel it if necessary. In such cases, no charges will be applied.

We absorb the cost of shipping because we believe it should not be a barrier to trying a product. Many customers are understandably cautious about purchasing sleep accessories online, since comfort is subjective and personal. Free shipping removes one layer of hesitation. If the product does not work for you, you should not have to pay for the privilege of finding that out.

Duties, Taxes, and Import Fees

All applicable duties, taxes, and import fees are included in the price you pay at checkout. You will not be asked to pay any additional amount upon delivery. The price you see is the final price for the product and its delivery to your address.

This is a deliberate policy choice. We have seen too many customers surprised by unexpected customs charges that can add a significant percentage to the total cost of an order. We do not believe that is a fair way to do business. If we cannot cover these costs, we should not be selling to that market. It is that simple.

If you are contacted by a carrier or customs authority requesting payment for duties or fees related to your order, please contact us immediately through our contact page. We will resolve the issue on your behalf. You should never have to pay more than what was shown at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available. Not all carriers provide detailed tracking for every stage of transit, and some international shipments may show limited updates until the package reaches your country. This is normal and not a cause for concern.

You can also check the status of your order by logging into your account on our website, if you created one during checkout. If you checked out as a guest, the tracking information in your email is the best way to monitor your shipment.

If tracking shows that your package has been delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting us. Packages are occasionally marked delivered prematurely by carriers and arrive within a day or two. If you still cannot locate it, reach out and we will work with you to find a solution.

Lost, Stolen, or Damaged Packages

If your package appears to be lost in transit, please contact us. We will initiate an investigation with the carrier. If the package cannot be located within a reasonable timeframe, we will offer a replacement or a refund at your discretion.

If your package arrives damaged, please contact us through our contact page with a description of the damage and, if possible, photographs. We do not require a lengthy claims process. Our goal is to resolve the issue quickly. Depending on the nature of the damage, we may send a replacement or issue a refund. In most cases, we will not require you to return the damaged item, as the cost of return shipping would exceed the value of the product.

If your package is stolen after delivery—for example, taken from a porch or mailbox—please contact us. While we cannot control criminal activity, we will work with you to determine the best path forward. This may include filing a claim with the carrier or offering a partial credit toward a replacement order. We handle these situations on a case-by-case basis because the circumstances vary widely, but our default posture is to help, not to hide behind fine print.

Shipping Restrictions

We ship to addresses worldwide, with the exception of locations where carrier networks or applicable law prevent delivery. If we are unable to ship to your address, we will notify you before processing your order and cancel it without charge.

We do not ship to freight forwarders or third-party logistics providers unless specifically agreed upon in advance. Orders placed with freight forwarder addresses may be cancelled at our discretion. This policy exists because we cannot guarantee delivery to an address that is not the final destination, and we cannot be responsible for damage or loss that occurs after the package reaches the forwarder.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout. We cannot be responsible for packages sent to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately. If your order has not yet shipped, we may be able to correct it. If it has already shipped, we will do what we can to assist, but we cannot guarantee that the carrier will be able to redirect the package.

Contact

For any shipping-related questions or concerns, please reach out through our contact page. We respond to all inquiries as quickly as possible. Shipping questions are among the most common reasons customers contact us, and we have designed our policies to make those conversations as brief and productive as possible.