Refund Policy

Our Return Window

You have sixty days from the date of delivery to decide whether a product is right for you. If it is not, you may request a return. Sixty days is intentionally longer than the industry standard. We know that sleep products can take time to evaluate. A mask that feels comfortable for five minutes may become irritating after an hour. A fabric that seems pleasant initially may feel different after a few nights of use. We want you to have enough time to make a genuine assessment.

The sixty-day window begins on the date the carrier marks your package as delivered. If tracking does not show a delivery date, the window begins on the estimated delivery date shown in your shipping confirmation. If you are unsure about your eligibility, contact us and we will confirm.

Condition of Returned Items

We accept returns of items that have been used. We understand that you cannot evaluate a sleep product without trying it. A mask that has been worn for a few nights is still eligible for return, provided it is not damaged beyond normal use. We ask that you return items in a condition that allows us to assess them fairly. This means no deliberate damage, no missing components that affect functionality, and no signs of excessive wear that suggest the item was used for purposes beyond evaluation.

We do not require original packaging, though including it helps us process your return more efficiently. We do not require tags to be attached. We do not charge restocking fees. The goal is to make the return process as low-friction as possible, because we believe that customers who feel respected during a return are more likely to consider us again in the future.

Items that are returned in a condition that suggests they were used extensively—for example, a mask with visible staining or a product with signs of damage that are not attributable to shipping—may be subject to a partial refund or declined return at our discretion. We do not make these judgments lightly, and we will communicate with you before taking any action.

How to Initiate a Return

To start a return, please contact us through our contact page. Include your order number and a brief description of why you are returning the item. We do not require a lengthy explanation. A simple statement such as “the mask did not work for me” is sufficient.

Once we receive your request, we will provide return instructions. In most cases, we will ask you to ship the item to a designated return address. We do not currently provide prepaid return labels for all destinations, but we are working to expand this capability. If the return is due to a defect or an error on our part—such as receiving the wrong item or a damaged product—we will cover the cost of return shipping.

For returns due to personal preference, the customer is responsible for the cost of return shipping. We do not reimburse return shipping charges unless the return is the result of our error. We understand that this may be inconvenient, but it allows us to keep product prices low and continue offering free shipping on all orders.

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within five to ten business days. The refund will be issued to the original payment method used at checkout. If the original payment method is no longer available, please let us know in advance and we will discuss alternatives.

Please note that your bank or credit card issuer may take additional time to post the refund to your account. This is outside our control. The five-to-ten-business-day window refers to the time from our approval of the refund to the moment we initiate the transaction with our payment processor. Once initiated, the funds are typically available within a few business days, depending on your financial institution.

If more than fifteen business days have passed since we approved your refund and you have not received it, please contact us. We will investigate and provide any necessary documentation to help you trace the funds.

Exchanges

We do not currently offer direct exchanges. If you would like a different product or a replacement for the same item, we recommend returning the original item for a refund and placing a new order. This is the fastest way to ensure you receive the product you want without waiting for the return to be processed first.

If you received a defective or damaged item, please contact us before initiating a return. In many cases, we can send a replacement immediately without waiting for the original item to be returned. This is particularly true for lower-value items where the cost of return shipping would exceed the value of the product.

Items Not Eligible for Return

The following items are not eligible for return:

Gift cards. These are non-refundable and cannot be exchanged for cash.

Items marked as final sale at the time of purchase. We will clearly indicate if an item is final sale on the product page. Most items are not final sale.

Items that have been altered or modified by the customer in a way that affects their function or safety.

Items damaged due to misuse, neglect, or improper care. This does not include normal wear from reasonable use during the evaluation period.

If you are unsure whether your item is eligible, please contact us. We would rather answer a question upfront than deny a return later.

Late or Missing Refunds

If you have not received a refund within the timeframe described above, please check your bank account or credit card statement first. It sometimes takes several days for a refund to appear, even after it has been initiated. If you have confirmed that the refund is not pending, contact your bank or credit card company. There is often a processing period before a refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us through our contact page. We will provide proof of the refund transaction and work with you to resolve the issue.

Return Shipping Address

The return address will be provided when you contact us to initiate a return. Please do not ship items to the address on the original packaging, as that may not be the correct return destination. We will provide clear instructions for where to send your item.

Changes to This Policy

We may update this refund policy from time to time to reflect changes in our operations or to clarify existing terms. The version posted on this page is the current version and applies to all orders placed after it is published. If we make material changes that affect your rights, we will notify you by email if you have an active order or have subscribed to our communications.

Contact

For any questions about returns or refunds, please reach out through our contact page. We are here to help and we will do our best to resolve any issue fairly and promptly.